RENTAL TERMS & CONDITIONS

RENTAL TERMS & CONDITIONS

 

 PAYMENT TERMS

 

In order to secure the booking we require:

– A non-refundable deposit of 30% of the total reservation amount by bank transfer to our account at Santander Totta for all applied reserervations immedtialy upon booking.

- The outstanding amount of the reservation of 70% of the total reservation amount has to be transferred to our account at Santander Totta  for all applied reserervations latest by 30 days before arrival.

– A deposit of 100% if the total reservation amount by bank transfer to our account at Santander Totta  for a last minute reservation.

WESTPALMKEYS/TM Holidays does not accept credit cards, cheques or payments in cash upon arrival.

A copy of those deposit transfers is required as proof of payment. After the deposit amount has been credited WESTPALMKEYS/TM Holidays` bank account, our Accounting Department will immediately issue a receipt accordingly. From this stage, the reservation is automatically considered as confirmed and the property will be blocked.

We take this opportunity to inform that a night labor fee amounting to 60€ for CHECK-INS after 18.00 hours is due and will be immediately charged to the Guests when needed, followig night labour work legislation. This non-refundable fee is payable in cash and latest at check-in.

 

SECURITY DEPOSITS & EXTRA SERVICES

The security deposit of 300€ has to be done upon checking-in at our office. The deposit amount is a security measure settled by the Owner of the property against property damages during the stay. This amount will be refunded if no damages have been found either to the property or its contents.

PAYMENTS FOR EXTRA SERVICES

All extras required for your stay have to be ordered after the reservation has been confirmed to guarantee its delivery in time. This even include reservations of  a defined number of occupants, which have been confirmed by us upon the reservation, independently of the property capacity.This means, that if the property has been booked and confirmed by us for a certain amount of guests, all extra guests will be charged per person and night at a rate of 50€ during October through April and at a rate of 75€per person and night during May until end of September.  The amount of the extra guests is not to exceed the allowed maximum capacity of the property.

 

Please note the prices that we charge (including VAT at the statutory legal rate in force):

·         Baby travel cot: 50€/week

·         Extra Person: 50€/75€/day

·         Extra single bed: 50€/week

·         Baby high chair: 50€/week

·         Baby car seat: 50€/week

·         Welcome pack:  from 20€/person

·         Extra single mattress: 50€/week

·         Golfbag clubs (lady/man): 50€/week (only right-handed)

·         1 cleaning/laundry costs 175€ for Tavira region and 200€ for       Quarteira/Vilamoura region (fixed costs with or without laundry)

·         1 mid-clean costs 125€ for Tavira region (linen & towel change, light cleaning kitchen & toillets)// 1 mid-clean costs 150€ for Quarteira/Vilamoura regions (linen & towel change, light cleaning kitchen & toillets)

·         Late service call charges others than emergency calls: 60€/call

·         Loss of pool pass 150€ /pool pass and/or garage remote  loss or damage of 1 set of keys 75€ and 15€ for loss or damage of one key will be deducted from the damage deposit upon check-out.  Even loss or damage of lift keys will be charged 15€/key at check-out. 

.          For those who for  any reason lock themselves out of the apartment with keys inside the apartment and out of working hours, a fee of 60€ will be charged at check-out.

.           For those who for any reanson lock themselves outside the apartment with keys inside the lock which requires a substituition of the lock by a profissional, a total fee of 150€ will be charged covering the call, the substituition of the keys and lock, the transportation and the VAT.

 

.           Upon check-in, the exact check-out time will have to be settled. The non-compliance with the agreeded time, will have a cost of 50€ each hour delayed.

.            Upon check-out, the barbeque has to be left cleaned and waste bags are not left in the apartment against a penalty of 70€.

 

EXTRA GUEST´s POLICY

Clients booked are always entitled to receive friends and family members in our apartments as long as the total occupancy set in the advert is not exceeded.

Guests that stay overnight in our properties and  have not been reported  to us upon the reservation., are immediately charged.Those of our confirmed guests with  intention of receiving extra guests are immediately requested to inform us of the number of guests that will overnight in the apartment. In accordance with this, we charge 75€/person/night paid in advance before extra guests' arrival. All extra services will be provided at our own fees set in our website.

For those who have not informed us in advance in written of this situation and have allowed having extra guests in our properties without fulfilling the requirements set above and become our consent and allowance, will risk not only an immediate cancellation of the total booking as well as immediate extra payments required. The damage deposit will be used for this purpose.

This value is due if the information of receiving extra guests during the stay has been formerly informed in writing  and accepted by us during the booking process. Otherwise, it will be charged double the value. Please be aware that the maximum number of persons have always to be respected, according to the allocation license A/L.

 

CLIENT'S CANCELLATION TERMS

The reservation is automatically considered as cancelled if:

1.     The deposit has not been credited our bank account within the stipulated time;

2.     The proof of payment has not been sent to us before final payment;

3.     After the first reminder of the remaining payment of the total reservation has not been credited our bank account until 4 (four) weeks before arrival date;

4.     For last minute bookings, the total payment of the reservation has not been done within 1 (one) banking day;

5.     The reservation has been cancelled by you for different reasons. (In case of illness, a supporting medical document is required, so that we issue a declaration for your insurance company).

6.     In case of breach of your stay for any reason. If in case of illness, death and other force majeure accidents, a suportive medical written proof in original has to be presented to us.

It’s not allowed to swap properties.

 

OWNER`S CANCELLATION TERMS

If the Owner wishes to cancel a confirmed reservation (whenever before the reservation time is due or during the reservation tiime itself), the following terms are to be observed and will be applied:

1.     The total amount of the reservation will immediately be due.

2.     A cancellation penalty of 200€/reservation will be immediately applied.

3.     An administration fee of 100€/reservation and bank transaction fee in the amount of 50€/reservation will be applied.

4.     If a compensation is required by the client, this is to be added and paid in full by the Owner.

All those amounts will immediately be due and/or deducted by us from the rental income.

 5. At any case, Westpam will not be held responsible for any kind of cancellation from either clients or owners!

6. UNLIMITED INTERNET USE

As it is contractually agreed that the use of the unlimited WiFi internet in the property is at Owner´s rrresponsability and cost, the interruption of this service by any reason (non-payment, technical failure or others) that oblige an immediate solution by Westpalm in terms of supplying an external device (charged hotspots done and supplied by Westpalm) will have a daily cost of 15€, whereby the first day of use will have an additional charged cost of 5€ for the transportation & delivery.

 

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